Please choose carefully before purchasing a product; ALL PURCHASES are FINAL.

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Feel Free to contact us VIA Email for any additional questions.

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Custom Order Policy:

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CUSTOM GOWNS – OUR POLICIES

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Thank you for choosing LaCherié for your special occasion needs. I am confident you will be pleased with the workmanship and quality of my dresses. I am excited and more than happy to assist you in any way I can. In order to process your order and begin production.

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ORDER PROCESS

Once you have decided on the dress style, color, size, and any other necessary dress information, the order can be processed. Since all dresses are made to order, a 50% NON-REFUNDABLE deposit is required before I can begin production.

 

FABRIC

Please note that due to variations in dye-lots, fabric colors may vary and may not be the exact color you chose from the color card or sample you provide.

 

SIZING

I will work with each individual to decide the best size for them, comparing their measurements with my sizing chart. If measurements are taken elsewhere, the client is responsible for those measurements and their accuracy. I recommend choosing the larger size if you fall in between sizes; as dresses can only be taken in, not let out. If a client chooses to order a size that is not recommended by LaCherié, the client must sign off on that size. I am not responsible for a dress that does not fit after a client has signed off on the size. If a new dress is needed due to incorrect sizing, the client will be charged full price for the reorder.

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PREGNANT/POST-PREGNANCY CLIENTS

I do my best to ensure that all orders are placed with appropriate sizing. For Pregnant and Post-Pregnancy clients I offer 2 options:

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1. Estimate a size and style at the time of the orders.

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2. Submit an individual order at a later time. Individual orders placed after the group have no guarantee of being cut from the same dye lot and include applicable rush fees. Once an order has been submitted it is deemed as a final sale. No changes can be made to an order once it has been sent into production. For help finding appropriate sizing please speak with me directly.

 

ALTERATIONS

LaCherié does not offer alteration services (Online Orders) after the garment has left the premises. All dresses can be adjusted after the fitting you will receive so please arrange for a fitting before collecting your dress to ensure a perfect fit!!! Once the dress has left the premises alteration may be done at an additional charge.

 

DELIVERY / LEAD TIME

The estimated lead-time of your order is between 3-4 weeks, beginning when Deposit has been received and the order has been confirmed.

 

PAYMENTS

1. All payments must be made in full before picking up the dress. A 50% Non Refundable deposit is required before I begin production on an order. I accept cash payments or payment via Debit/Credit. The deposit is required up front to start the design process, the remaining 50% balance is due prior to the finished product being picked up. There are NO returns, exchanges, refunds, or transferred credits on any item sold at LaCherié

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2. Orders may be cancelled up to 24 hours after the order is originally placed and in so doing incur. The deposit will be forfeited if not cancelled within 24 hours after placing order for any cancelled dress order.

 

3. Changes to orders may be made up to 24 hours after the original order is placed, at LaCherié and the manufacturer’s discretion. No changes may be made to orders after 24 hours.

Additional cancellation fees may be incurred per manufacturer guidelines, payable by purchaser Each dress is custom made with your measurements

 

 

RETURN POLICY

All garments are made to order. There are NO exchanges or returns on merchandise purchased. All sales are final. Any concerns or issues must be expressed within the Fitting of the dress. No returns are accepted, upon submitting your payment/deposit you enter into a contract. Do your homework, try on dresses similar in shape to what you order, I cannot accept returns simply because you’ve changed your mind. If there is something physically wrong with your gown, please contact me to resolve the issue.